Hikari AI Support

For Hikari AI · Help with your account, subscription, and AI features

Hi there! 👋 Thanks for using Hikari AI. We're a small team and we're happy to help with anything you run into — whether it's a question about your subscription, the daily AI limit, or your account. The fastest way to reach us is by email, and the answers below cover the most common questions.

Contact

Need a hand? Email us and we'll get back to you as soon as we can.

When you write in, it helps to include the device you're using (for example, iPhone 15) and a short description of what happened.

Frequently Asked Questions

How do I restore a purchase?

If you've already bought Premium but it isn't showing up — for example after reinstalling the app or switching to a new device — you can restore it:

1. Make sure you're signed in with the same Apple ID you used to buy Premium.
2. Open Hikari AI and go to the Premium or Settings screen.
3. Tap Restore Purchases.

Your subscription is tied to your Apple ID, so restoring works as long as the original purchase was made with that account. If it still doesn't appear, email us at support@codewithaijoe.com.

How does the free daily AI limit work?

Free accounts include a set number of AI requests each day, shared across features like the “Ask Anything” chat, the Tutor camera, and AI-generated quizzes and lessons. Your daily count resets automatically every day, so you'll get a fresh batch the next day. If you reach the limit, you can either wait for it to reset or upgrade to Premium for a much higher daily allowance.

How do I delete my account?

You can delete your account and its associated data at any time:

1. Open Hikari AI and go to the account or Settings screen.
2. Look for the Delete Account option and follow the prompts.

If you can't find it or would prefer that we handle it for you, email us at support@codewithaijoe.com and we'll permanently delete your account and personal data. For details on what we store and how it's handled, see our Privacy Policy.

How do I manage or cancel my subscription?

Subscriptions are billed through Apple, so they're managed in your device settings rather than inside the app:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then tap Subscriptions.
3. Select Hikari AI.
4. From there you can change your plan or tap Cancel Subscription.

If you cancel, you'll keep Premium until the end of your current billing period. Refund requests are handled by Apple at reportaproblem.apple.com.

Privacy

For details on how Hikari AI collects, uses, and protects your information, please read our Privacy Policy.